Deleting your data

Most data can be removed without involving us at all.

• A recording, and every clip made from it: Recordings, then delete. The video file is removed from object storage first, then the database row.
• A connected platform account: Destinations, then disconnect. The stored access and refresh tokens are deleted with it.
• A custom RTMP destination, including its encrypted stream key: Destinations, then remove.
• An API key: Settings, API keys, then revoke. It stops working immediately.
• A signed-in device: Settings, Security. Revoking a session ends it at once.

An owner can delete a workspace from Settings, Workspace, by typing its name. Every destination, broadcast, recording, clip, API key and webhook in it goes with it. Members lose access immediately.

A workspace with a broadcast currently running cannot be deleted; stop it first, so nobody's live stream ends without warning.

Settings, Profile, then delete, confirming with your own email address. Your account is deactivated at once and every session is revoked.

Fourteen days later the deletion becomes permanent: the account, the workspaces you solely own, and the recordings and clips in them are removed, and any subscription is cancelled. Within those fourteen days, write to us and we can restore it.

Audit entries survive in a form that no longer identifies you, because they also record what happened to other people's data.

We cannot delete a broadcast from YouTube, Facebook, TikTok, Twitch or anywhere else you published to. Those copies belong to those platforms and you must remove them there.

If you would rather we did it, or you want a copy of everything we hold first, write to legal@streamer.ge from the address on the account. We respond within thirty days.